To help reduce the potential risk of payment error, fraud, and cybercrime, Mareeba Shire Council has engaged the services of Eftsure to verify Council’s supplier details.
Eftsure provides electronic funds transfer (EFT) payment protection by validating ABN, GST registration status, and bank account details to ensure all payments arrive to Council’s suppliers securely. Eftsure provides Council with an independently verified database of payee information while abiding by strict privacy, data protection, and compliance controls.
This additional step in the business engagement process will establish:
- a single environment for gathering information
- additional security measures ensuring legitimate and verified supplier information is obtained by Council
- a standardised and transparent onboarding process.
For more information, visit the Eftsure website.
New Suppliers
As part of the onboarding process, all suppliers of goods or services will be notified by their Mareeba Shire Council representative that there will be an onboarding process through the Eftsure system.
Following the notification, the supplier will receive an email and a link from Eftsure, advising how to complete the New Supplier Registration information required for processing payments.
The supplier will then receive an email from Eftsure asking to register as a new supplier, providing key information including, but not limited to ABN, company name, address, email, bank account details and company contact.
On completion of the registration, the supplier will receive a call from the Eftsure team member within 24-48 hours to verify that the details provided are correct. To verify that the incoming call is legitimate, the supplier can request the reference number for the task, which is provided in the onboarding invitation.
After this verification is finalised, a confirmation email from Eftsure will be sent to the supplier advising that the supplied data has been verified and the onboarding process is completed.
Existing Suppliers
All suppliers of goods and services who currently undertake business with Mareeba Shire Council will have received an email from Eftsure inviting them to complete their business name, ABN, GST registration, contact details and bank account details in the Eftsure Compliance Monitoring System.
The supplier can update its details at any time by contacting Accounts Payable team at Mareeba Shire Council asking them to send you an ‘Eftsure change request’ or a ‘new onboarding form’ should you wish to change your ABN.
Changes to Supplier Information
It is the responsibility of the supplier of the goods or services receiving payments from Mareeba Shire Council to ensure that their details are kept up to date and provide notification of any change or discrepancies.
Changes to the information on the system can be made at any time by contacting acpayable@msc.qld.gov.au to advise what details require updating.
Frequently Asked Questions about getting verified via Eftsure
Why am I being asked to verify my details?
Banks don’t match BSBs and Account Numbers to Account Names when making payments. Cybercriminals often intercept emails between suppliers and their customers (or just email customers directly) and claim the bank details for the supplier have changed (or change it on legitimate invoices). This is often done without your knowledge. As a result, it is possible for hackers, fraudsters or malicious insiders to change the bank details your customers have on file for you to their own, and route payments intended for you to themselves.
In order to protect your revenue, Council is using Eftsure software to validate all their suppliers’ bank account details to ensure the details they have on file for you are correct.
This one-off verification ensures that payments made to your organisation indeed reach your bank account verified by Eftsure.
Is there any cost to me to be verified?
No – There is no charge for suppliers to be verified by Eftsure.
Why did I receive an email from Eftsure?
Council has authorised Eftsure to conduct a supplier verification on their behalf. This is a procedural request and is not related to a specific invoice or payment. Should you wish to further validate the legitimacy of this request, you can contact Council’s Accounts Payable team on 1300 308 461.
Is this a scam?
The email that all new suppliers will receive from Eftsure is legitimate and is not a scam. You will note that Eftsure is not asking you to provide your details to them but rather confirm them by way of completion of an already partly pre-populated field evidencing they already have your details.
I have been verified before by Eftsure for another company, do I have to do it again?
No, the great thing about Eftsure is that once verified it updates their system. So, if another company needs to verify you, you are already vetted in their system. Your master data is uploaded into the database, cross-matched, then verified.
If you do need to update any details however, you will be re-verified when required and this will also update your details across the Eftsure ecosystem.
Contact
For more information, please contact acpayable@msc.qld.gov.au.
For Eftsure technical support, please contact 1300 985 976.
