What happens if I can’t pay by the due date?
If you are experiencing difficulties in paying your Rates, you may be eligible to enter into an Arrangement to Pay with Council. Instalments can be made on a weekly, fortnightly or monthly basis.
Acceptance of this Arrangement to Pay is subject to the following conditions:
- That the debt will be paid in full by either 30 June or 31 December, and
- That the debt is not currently being managed by Council’s debt collection agency.
All approved arrangements will be confirmed in writing.
No discount will be allowed on arrangements to pay and interest charges accrue until all outstanding amounts are paid in full.
To apply, please complete the online form or download a copy of the ‘Arrangement to Pay Rates‘ form.
Debt Recovery
Collection House are a recovery agent who acts on Council’s behalf in assisting with collection of outstanding rates and charges.
Should you fail to comply with an approved arrangement to pay with Council, your arrangement will be cancelled and forwarded to Council’s Debt Recovery Agent without further notice to you. Under legislation all legal costs are recoverable from you.
If you have been contacted by Collection House please coordinate your recovery directly with them.
Can I make advance payments?
You don’t need to wait for your rate notice to start making payments. Advance payments can be made at any time using any of the payment methods listed below or on the back of your rate notice. Divide your yearly amount into smaller, more manageable amounts to make payment easier.
All advance payments will show as a credit balance brought forward (shown with a minus sign) on your notice.
