Legal Aid’s When disaster strikes—cyclones, storms and floods guide helps Queenslanders with their insurance claims after a storm, cyclone or flood. It gives information on home building and contents insurance policies.
Recognise scams and dodgy traders relating to natural disasters.
GIVIT – Queensland flooding assistance
Donate items, funds or time here: https://www.givit.org.au/queensland-flooding
Need help? Visit: https://www.givit.org.au/need-help
St Vincent De Paul
Disaster Recovery Assistance: Phone 1800 846 643 or visit https://www.vinnies.org.au/qld/find-help
Donate to the Vinnies Cyclone and Flood appeal here: Vinnies Appeal
Community Recovery Support Services FNQ
A comprehensive list of Regional Community Support Services in the Mareeba District is available here: Community Support Services Brochure Mareeba (www.qld.gov.au)
Insurance Council of Australia
The Insurance Council of Australia is the representative body for General Insurers and Reinsurers in Australia. They do not provide individual advice on general insurance products.
Starting a clean up after a flood: What to do when you return to your property after flood – Insurance Council of Australia
Australian Financial Complaints Authority
Do you have a complaint about your Insurer? If you’ve lodged a complaint with your insurer and are not happy with the outcome, contact the Australian Financial Complaints Authority for advice, visit: Floods and storms disaster support | Australian Financial Complaints Authority (AFCA) or phone 1800 931 678.
Read AFCA’s factsheet about flood claim decision complaints here.
Complaints about flood claim decisions
When considering complaints about flood claim decisions, AFCA will evaluate all the available information to determine if the insurer’s claim decision is fair in all the circumstances. If your complaint is about a flood claim decision, you should provide the following information as early as possible in the complaint process:
- photos and videos of property and damage
- CCTV footage if available (particularly in industrial, commercial, or shopping areas)
- information about timing of the inundation, direction of water flow, and clarity and colour of the water
- information from neighbours who may have a recollection of the timing and direction of the flood water(s).