Queensland Government Community Support Hotline: 1800 173 349

We are committed to the health and well-being of the community and are following direction and advice from the Federal and State Governments to help slow the spread of coronavirus. 

We are balancing the importance of providing services to the community with protecting the safety of everyone and strongly assure you that if we all work together, our community impact will be minimised.

Contact Us

To help protect the community and staff, we are encouraging social distancing in public places. If you need to contact us, we strongly encourage you to do so by phone or email and avoid visiting the customer service centres in Mareeba and Kuranda.

Community Facilities

Aerodromes Open
Caravan Parks Dimbulah Caravan Park: Closed
(Phone: 0472 510 833)Mareeba Riverside Caravan Park: Open
(Phone: 4092 2309)
Cemeteries Open
Customer Service Centres
(Mareeba and Kuranda)
Closed to public access. Contact Council via phone (1300 308 461) or email (info@msc.qld.gov.au).
Halls Closed
Kuranda Visitor Information Centre Closed
Mareeba Skate Park Closed
Parks and open spaces Open with restrictions

Please comply with the government’s social distancing restrictions

Playgrounds and outdoor recreational
Shire Library Branches Closed to public access

There is a range of library e-resources available online for residents to access including eBooks, eAudiobooks, eMagazines, movies and online tutorials. All of these can be accessed through Council’s website.

Swimming Pools Closed
Transfer Stations Open as per normal operating hours

What is COVID-19?

The COVID-19 novel coronavirus is a new strain of coronavirus affecting humans.

Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS).

Anyone who has travelled overseas  in the past 14 days, and feels unwell, should see a doctor immediately. Before your appointment, please call ahead and advise of your symptoms and recent travel so they can prepare for your visit.

People with suspected novel coronavirus will be tested.

Read about novel coronavirus (COVID-19) symptoms compared to cold or flu.

Who is most at risk

In Australia, the people most at risk of getting the virus are those who have:

  • recently been in in a high risk country or region (mainland China, Iran, Italy or Korea)
  • been in close contact with someone who has a confirmed case of COVID-19

Based on what we know about coronaviruses, those most at risk of serious infection are:

  • people with compromised immune systems (such as people who have cancer)
  • elderly people
  • Aboriginal and Torres Strait Islander peoples (as they have higher rates of chronic illness)
  • people with chronic medical conditions
  • people in group residential settings
  • people in detention facilities

To help protect people most at risk, we have recommended limits on public gatherings and visits to vulnerable groups.


There is no specific treatment for COVID-19 infection. Antibiotics are not effective against viral infections. However, most of the symptoms can be treated with medical care.

There is currently no vaccine for COVID-19 novel coronavirus.


Other resources:

COVID-19 Community Updates and Advice

April 7, 2020 in Covid-19, General News, Latest from Council, Library Events & Activities

Controlled Borrowing Service

Mareeba Shire Council will be introducing a service to allow users to borrow their favourite…
Read More
April 3, 2020 in Covid-19

Updated Health Advice – QLD Health

To help prevent any further spread of COVID-19, Queensland Health is encouraging residents to minimise…
Read More
April 2, 2020 in Covid-19

Mental Health and COVID-19

Discussions and concerns around the coronavirus outbreak and practising self-isolation can be stressful and impact…
Read More
April 2, 2020 in Covid-19

COVID-19 Economic Support

Australian Government Australian Government Support for Small Businesses and Industry - The Australian Government is…
Read More
April 1, 2020 in Covid-19, Featured, General News, Latest from Council, Public Notices

Think Before You Flush

Council is reminding residents to think before they flush. Large amounts of solid material is…
Read More
March 31, 2020 in Covid-19

Travel Permits – Cape York

As a result of action taken by other agencies to prevent the spread of COVID-19…
Read More
March 27, 2020 in Covid-19

Community Update 2

Mareeba Shire Council is committed to the health and safety of the community and is…
Read More
March 25, 2020 in Covid-19

Social Distancing

Everyone must practise social distancing to slow the spread of COVID-19. The following guidelines are…
Read More
March 24, 2020 in Covid-19

Queensland Border Control

For the first time in more than a century, Queensland will restrict access at its…
Read More
March 20, 2020 in Covid-19

Keep Calm and Wash Your Hands

While the first case of COVID-19 was confirmed in the Far North yesterday  (Thursday 19…
Read More
March 18, 2020 in Covid-19

Media Release

Mareeba Shire residents are being reassured essential services will not be impacted by the coronavirus…
Read More
March 18, 2020 in Covid-19

Community Update 1

As you would be aware, the outbreak of the coronavirus is impacting services across the…
Read More